Data. Facts. Information. First-hand corporate communication.
Horstmar, July 2017 – Many of Schmitz Cargobull’s more than 1,300 service partners throughout Europe utilise this powerful tool to process repair orders at their workshops. The long-standing service partner Hinners & Richter has now placed the 100,000th order in the Schmitz Cargobull Repair System. Benjamin Hellbusch and Anne Grawe from Schmitz Cargobull Parts & Services congratulated the partner on this special occasion.
“With the Schmitz Cargobull Repair System we have a tool that enables easy communication, rapid order processing along with the easy identification and ordering of spare parts. Together with Schmitz Cargobull we can offer our partners far more added value and react even better and faster to all of their needs,” explains Matthias Hinners, Managing Director at Hinners & Richter during his speech. His employees, Sven Sänger and Dennis Wimmer, were equally enthusiastic.
The Schmitz Cargobull Repair System (CRS) was developed in 2010 and enables service partners to invoice repair and maintenance orders online. CRS is now utilised in 16 European countries and just as many languages. It safeguards the connection between the fleet management and the order processing between certified Schmitz Cargobull service partners and customers with the back office at Schmitz Cargobull Parts & Services GmbH (CPS). The browser-based system is constantly being developed and currently manages more than 20,000 service contracts ranging from trailers to their tyres to the refrigeration unit four vehicles ranging from tipper semi-trailers to refrigerated trailers and tractor units.
This system is unique in the industry and offers numerous advantages Europe-wide: all of the work carried out in the workshop can be allocated to the vehicle via a single order and displayed in detail. The material can also be linked to spare parts orders placed via the EPOS electronic spare parts catalogue. The CRS supports users with work instructions provided automatically along with measuring guides and individually tailored order suggestions. Furthermore, CRS offers every workshop and every fleet a broad range of report and statistics options.
This provides workshops with an up-to-date overview of the maintenance in repair status of the vehicles. Customers can access comprehensive information along with documentation such as the repair and maintenance history of their fleet.