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The browser-based Schmitz Cargobull Repair System (CRS), developed by the company in-house, acts as a central fleet management portal for customers, workshops and the back office. Schmitz Cargobull Parts & Services already has more than 15,000 service agreements for a wide range of customers across Europe and this number is on the up. Customers can opt for specific components to be included in their service agreements, for instance the assumption of all maintenance and wear costs for the trailer (regardless of the manufacturer) or a Europe-wide breakdown service. Freight companies and their drivers can enjoy these services at more than1,300 certified service partners in Europe and 2,000+ tyre partners.
To allow this service to be extended to legal vehicle inspections, DEKRA and Schmitz Cargobull Parts & Services have created an interface between DEKRA’s system and CRS. As a result, all legal vehicle inspections and their results can now be processed centrally in CRS, allowing customers to keep an eye on their data. To safeguard this service, all vehicles with a Schmitz Cargobull service agreement will have their legal vehicle inspections carried out by DEKRA experts in future.
All maintenance and repair work carried out by the Schmitz Cargobull service partner network is recorded and invoiced centrally in CRS. All information is compiled in real time and customers enjoy maximum transparency regarding repairs and maintenance to their vehicles with live updates.
This also makes life easier for workshops. CRS provides them with a standardised, efficient system for communication, order processing and invoicing. As a result, processes are significantly shorter, easier to understand and more transparent for everyone involved, saving both time and money.
Benjamin Hellbusch, Head of Service Agreements at Schmitz Cargobull Parts & Services, emphasises: “We are providing our customers with added, long-term comfort and a secure quality workflow. Thanks to our many years of successful collaboration with DEKRA, we can now offer true added value for our customers with service agreements.”
Matthias Stenau, Global Account Manager at DEKRA adds: “These days, our shared customers find themselves faced with an increasing number of tasks, rules and regulations. That’s why a high degree of transparency, simple workflows, speed and quality are essential in the services that we offer. This supports customers in their day-to-day business and helps to ensure planning reliability.”
About Schmitz Cargobull AG:
With an annual production of some 56,000* trailers and around 5,500* employees, Schmitz Cargobull AG is Europe's leading manufacturer of semi-trailers, truck bodies and trailers for temperature-controlled freight, general cargo and bulk goods. The company achieved sales of approximately €2.0* billion in the 2016/2017 business year. As a pioneer in the industry, the German company developed a comprehensive brand strategy early on and has consistently established high quality standards at all levels: from research, development and production to specialist services such as consulting, trailer telematics, financing, spare parts and used trailers.
*Provisional figures based on the 2016/2017 business yearназад