Service that comes to the customer: Schmitz Cargobull’s fleet of service vans hits the road
June 2025 – The Schmitz Cargobull service partner network currently consists of approximately 1,400 authorised Schmitz Cargobull service partners throughout Europe to guarantee service for semi-trailers, cooling units, telematics components, and tyres, as well as ensuring high availability of spare parts.
Schmitz Cargobull is expanding its range of services and, as of today, is offering a universal mobile service for maintenance, repairs and spare parts for on-the-spot support thanks to its unique, franchise-based fleet of service vans. This innovative service ensures maximum operation periods thanks to reduced downtimes and also enables maintenance and repairs to be performed on the customer’s own premises or even out on the road.
Fast, flexible and reliable: Europe-wide 24/7 breakdown service from Cargobull Euroservice – now even faster with a fleet of mobile service vans
Schmitz Cargobull’s new service van concept is the company’s innovative solution to significantly enhancing its service quality and boosting its proximity to customers on the market. The mobile services will be performed either through an extended network of existing service partners or by independent individual companies organised on a franchise basis. Additionally, Schmitz Cargobull supports its franchisees with a range of services, including IT, processing, invoicing, and supplies.
Qualified experts, such as service and refrigeration specialist Hatip Olcay, who operates the first Schmitz Cargobull service van, ensure that all work is carried out quickly and reliably. The specialists only use genuine spare parts for trailers, cooling units, and tyres. This includes both spare parts from original manufacturers (OEMs) as well as certified “Value Parts”. With Schmitz Cargobull Value Parts, the trailer manufacturer offers a cost-efficient spare parts programme designed for vehicle repairs in line with their current value.
Maximum uptime!
"Today, I was on site at a customer's premises and retrofitted a telematics unit – at 29°C and in bright sunshine. For the customer, this means no trip to the workshop, which would have caused additional time, costs and organisation, and no driving time issues, as everything was installed without affecting driving times! No stress, no interruption to the daily routine – just straightforward. The customer was really pleased that everything was done smoothly and on site – no extra effort, no detours, no downtime. That's how service should be," says Olcay.
The mobile service portfolio includes breakdowns, inspections, maintenance, repairs, and retrofitting services, along with on-site technical support and training for customers and service partners. In terms of products, the service portfolio covers both the Schmitz Cargobull semi-trailers and cooling units from Schmitz Cargobull and third-party manufacturers, and also covers telematics.
The concept will be rolled out in several stages over a period of three to four years. Schmitz Cargobull is launching the pilot phase in Germany, before expanding the service with additional vans in two to three regions in various countries.
One of the project’s main objectives is to improve service quality in the market through better proximity to customers and service workshops, while also boosting flexibility. This quality will be guaranteed through direct, on-the-spot support.
About Schmitz Cargobull
Schmitz Cargobull is the leading manufacturer of semi-trailers for temperature-controlled freight, general cargo and bulk goods in Europe and a pioneer in digital solutions for trailer services and improved connectivity. The company also manufactures transport refrigeration machines for refrigerated semi-trailers for temperature-controlled freight transport. With a comprehensive range of services from financing, spare parts supply, service contracts and telematics solutions to used vehicle trading, Schmitz Cargobull supports its customers in optimising their total cost of ownership (TCO) and digital transformation. Schmitz Cargobull was founded in 1892 in Münsterland, Germany. The family-run company produces around 60,000 vehicles per year with over 6,000 employees and generated a turnover of around 2.6 billion euros in the 2022/23 financial year. The international production network currently comprises ten plants in Germany, Lithuania, Spain, England, Turkey, Slovakia and Australia.
The Schmitz Cargobull press team:
| Anna Stuhlmeier: | +49 2558 81-1340 I anna.stuhlmeier@cargobull.com |
| Andrea Beckonert: | +49 2558 81-1321 I andrea.beckonert@cargobull.com |
| Silke Hesener: | +49 2558 81-1501 I silke.hesener@cargobull.com |
Download
-
Press Release: Service that comes to the customer: Schmitz Cargobull’s fleet of service vans hits the road
-
Image 1: Hatip Olcay Service Van
-
Image 2: Hatip Olcay Service Van
-
Image 3: Service Van Fleet
