Service that comes to the customer: Schmitz Cargobull’s fleet of service vans hits the road

Service that comes to the customer: Schmitz Cargobull’s fleet of service vans hits the road

Maximum uptime thanks to a strong network of over 1,400 service partners and a brand new mobile fleet of service vans.

June 2025 – The Schmitz Cargobull service partner network currently consists of approximately 1,400 authorised Schmitz Cargobull service partners throughout Europe to guarantee service for semi-trailers, cooling units, telematics components, and tyres, as well as ensuring high availability of spare parts.

Schmitz Cargobull is expanding its range of services and, as of today, is offering a universal mobile service for maintenance, repairs and spare parts for on-the-spot support thanks to its unique, franchise-based fleet of service vans. This innovative service ensures maximum operation periods thanks to reduced downtimes and also enables maintenance and repairs to be performed on the customer’s own premises or even out on the road.

Fast, flexible and reliable: Europe-wide 24/7 breakdown service from Cargobull Euroservice – now even faster with a fleet of mobile service vans

Schmitz Cargobull’s new service van concept is the company’s innovative solution to significantly enhancing its service quality and boosting its proximity to customers on the market. The mobile services will be performed either through an extended network of existing service partners or by independent individual companies organised on a franchise basis. Additionally, Schmitz Cargobull supports its franchisees with a range of services, including IT, processing, invoicing, and supplies.

Qualified experts, such as service and refrigeration specialist Hatip Olcay, who operates the first Schmitz Cargobull service van, ensure that all work is carried out quickly and reliably. The specialists only use genuine spare parts for trailers, cooling units, and tyres. This includes both spare parts from original manufacturers (OEMs) as well as certified “Value Parts”.  With Schmitz Cargobull Value Parts, the trailer manufacturer offers a cost-efficient spare parts programme designed for vehicle repairs in line with their current value.

Maximum uptime!

"Today, I was on site at a customer's premises and retrofitted a telematics unit – at 29°C and in bright sunshine. For the customer, this means no trip to the workshop, which would have caused additional time, costs and organisation, and no driving time issues, as everything was installed without affecting driving times! No stress, no interruption to the daily routine – just straightforward. The customer was really pleased that everything was done smoothly and on site – no extra effort, no detours, no downtime. That's how service should be," says Olcay.

The mobile service portfolio includes breakdowns, inspections, maintenance, repairs, and retrofitting services, along with on-site technical support and training for customers and service partners. In terms of products, the service portfolio covers both the Schmitz Cargobull semi-trailers and cooling units from Schmitz Cargobull and third-party manufacturers, and also covers telematics.

The concept will be rolled out in several stages over a period of three to four years. Schmitz Cargobull is launching the pilot phase in Germany, before expanding the service with additional vans in two to three regions in various countries.

One of the project’s main objectives is to improve service quality in the market through better proximity to customers and service workshops, while also boosting flexibility. This quality will be guaranteed through direct, on-the-spot support.

À propos de Schmitz Cargobull

Schmitz Cargobull est le premier fabricant européen de semi-remorques pour le transport de marchandises à température contrôlée, de marchandises générales et de marchandises en vrac, et un pionnier des solutions numériques pour les services aux remorques et l'amélioration de la connectivité. L'entreprise fabrique également des machines de réfrigération de transport pour les semi-remorques réfrigérées destinées au transport de marchandises à température contrôlée. Avec une gamme complète de services allant du financement, de la fourniture de pièces détachées, des contrats de service et des solutions télématiques au commerce de véhicules d'occasion, Schmitz Cargobull accompagne ses clients dans l'optimisation de leur coût total de possession (TCO) et de leur transformation numérique. Schmitz Cargobull a été fondée en 1892 dans le Münsterland, en Allemagne. L'entreprise familiale produit environ 60 000 véhicules par an avec plus de 6 000 employés et a généré un chiffre d'affaires d'environ 2,6 milliards d'euros pour l'exercice 2022/23. Le réseau de production international comprend actuellement dix usines en Allemagne, en Lituanie, en Espagne, en Angleterre, en Turquie, en Slovaquie et en Australie.
 

 

L'équipe presse de Schmitz Cargobull :

 
Anna Stuhlmeier:  +49 2558 81-1340 I anna.stuhlmeier@cargobull.com 
Andrea Beckonert:  +49 2558 81-1321 I andrea.beckonert@cargobull.com
Silke Hesener:  +49 2558 81-1501 I silke.hesener@cargobull.com