Service Partner World
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Here you will find everything new from the Service Partner area
Get started together now!
The countdown to the second major step in the Cargobull PartnerConnect project has begun - the processing of full service contracts and the associated services can then also be implemented via the portal.
With the successful rollout in all countries last year, the following services are already being processed directly via the system:
- Technical support for our products (trailers, CTU, S.CU etc.) Submission of warranty claims
- Clarification of administrative questions about processing and contracts
The following new functions will be added soon:
- Processing of repair and maintenance orders as well as field actions
- Access to individual, service-relevant vehicle data from Schmitz Cargobull for accelerated diagnosis and maintenance
As a result, the Cargobull Repair System will be discontinued as of 06.11.2025
Registration Cargobull PartnerConnect
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Who can register for Cargobull PartnerConnect?
Registration in the Cargobull PartnerConnect portal is only possible for authorised service partners with a Schmitz Cargobull ID who are registered in the Cargobull service portal. As an employee of an authorised Schmitz Cargobull service partner, you have received a registration email containing a link to create your Cargobull ID. Only with the Cargobull ID will you automatically receive access to the Cargobull PartnerConnect portal (https://partnerconnect.cargobull.com/)
Lost your email? Unsure whether a Cargobull ID already exists?
These questions are explained in the other FAQs. -
How can I register in the Cargobull service portal?
To register as an authorised service partner for Cargobull PartnerConnect, you must first register in the Cargobull service portal. To do this, please click here.
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How do I see if I already have a Cargobull ID/how do I apply for a Cargobull ID?
To check whether you have already created a Cargobull ID, log in to the service portal: https://partnerconnect.cargobull.com/ See the note at the top right under your user name. Here you can also apply for a Cargobull ID if you no longer have the registration email by clicking on “Not linked”.
Login Cargobull PartnerConnect
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How can I log in to the Cargobull PartnerConnect portal?
To take advantage of all the benefits of Cargobull PartnerConnect, click here: https://partnerconnect.cargobull.com/
Only authorised Schmitz Cargobull service partners with a Cargobull ID who are registered on the Cargobull service portal can register on the Cargobull PartnerConnect portal.
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Who do I contact if I have any questions about Cargobull PartnerConnect?
Describe your request in an e-mail to support.partnerconnect@cargobull.com. For optimal use of the Cargobull PartnerConnect portal, we recommend our training courses in the Cargobull Campus.
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How can I register in the Cargobull service portal?To register as an authorised service partner for Cargobull PartnerConnect, you must first register in the Cargobull service portal. You can register here.
As an employee of our authorised service partners, you will then receive a registration email to register for the Cargobull PartnerConnect portal. Please first click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect portal. To verify your data, you will then need to log in to the Cargobull service portal.
With Cargobull PartnerConnect, we offer you exactly the functions you need as an authorised service partner for your various tasks. Whether you are a mechatronics technician, clerk or managing director - everyone has their own needs-based area available.
Tom and Sam: “As a mechatronics technician, I am responsible for the repair and maintenance of our customer vehicles. I use the technical support to get the necessary support for trailers, telematics and the cooling unit.”
Chris: “As a clerk, I am responsible for processing and invoicing repairs and maintenance. I can claim warranties for customer vehicles and request support for commercial processing. I also have the opportunity to take on the role of Sam and Tom.”
Johanna: "As Managing Director, I am responsible for the operational workshop business. To do this, I can edit opening hours and contact details. I can also track the status of support requests as well as service and billing issues. I can also view the status of our warranty claims. I can also support Sam, Tom and Chris.”
Apply for warranty
Use support
Fast and uncomplicated
In order to get our mutual customers back on the road as quickly as possible, we offer you, as an authorised service partner, the opportunity to contact us at any time with inquiries about any topic relating to our vehicles and products.
Please have relevant information such as the chassis number or contract number ready. We will be happy to support you in these areas:
- Schmitz Cargobull Cooling Unit
- Telematics Schmitz Cargobull
- Trailer Administrative support
- Service Partner Contract Certificates
Manage My Account
Your account and login information at a glance
In the Cargobull PartnerConnect portal, as an authorised service partner you can see all your account and login information at a glance and update it yourself. Please use this service so that our customers and we always have your data up to date.
Identify spare parts
With the help of EPOS = Electronic Parts Documentation and Ordering System
When repairs are needed, as an authorised service partner, you are often faced with the task of quickly finding the right spare parts for trailer repairs.
Schmitz Cargobull has developed a system for this purpose, the EPOS = Electronic Parts Documentation and Ordering System. Spare parts can not only be identified quickly, but can also be transferred directly to the shopping basket and ordered at the click of a mouse.
Identification is accessible to registered users of the service portal.
Order spare parts
Reliable, fast and Europe-wide
As an authorised service partner, you can easily order the right spare part online in just a few steps. As a full-range supplier, we usually supply you with all available parts within 24 hours - these make up over 95% of the parts and components we use.
You can track the status of your delivery at any time using the shipment tracking function in the online store.
Call up trailer and service information
Quick access to all service and repair information
As an authorised service partner, you will find a wealth of information about service and repair here: video and print documentation, operating instructions, repair instructions, diagnostic software, service letters and much more.
Bill service contract services
Quick and easy in the Cargobull PartnerConnect portal
From 10 November 2025, all service processes will be handled entirely on the new Cargobull PartnerConnect portal. As an authorised service partner, you can invoice repair and maintenance work as well as inspections that you carry out on trailers with a service contract on the new portal.
All customer vehicles with a service contract are listed there with additional information on the trailer's equipment, as well as due maintenance and statutory inspections.
Not yet activated for the Cargobull PartnerConnect portal?
Then contact us at: support.partnerconnect@cargobull.com
Find and book training courses
CargobullCampus: Learning Management platform
Lots of know-how with maximum flexibility: As an authorised service partner, the CargobullCampus gives you the opportunity to receive individual training and further education. We offer you technical training on Schmitz Cargobull products in various learning forms such as webinars, self-study or face-to-face events, with the greatest possible degree of spatial and temporal flexibility.
Apply as a service partner
Shape your future together with the market leader!
As an authorised service partner, you benefit from professional technical support and global cooperation. Very good spare parts conditions in conjunction with an agreed service level between the Service Partner and Schmitz Cargobull.
Would you like to become part of our Service Partner network? Contact our service team at service-net@cargobull.com
Every request is checked by the responsible Service-Net Manager. We look forward to receiving your application!
General FAQs
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How to become a Schmitz Cargobull Service Partner?You can find out how to become a service partner here.
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How can I bill for a repair or maintenance carried out as part of a service contract?
The Cargobull PartnerConnect Portal is available to you in the service portal for billing repair and maintenance work and inspections that you carry out on trailers with a service contract. As an authorised service partner of Schmitz Cargobull, you are activated for the Cargobull PartnerConnect Portal. Click here to get there.
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As a service partner, how can I submit a warranty claim for a Schmitz Cargobull product? / How can defects in Schmitz Cargobull products be reported by customers?As part of the contractual partnership, you as a service partner may process Schmitz Cargobull products with a warranty claim and repair them in accordance with standardised specifications and prior approval by customer service. To do this, log in to the Cargobull PartnerConnect portal and apply for a warranty. Click here to log in to the Cargobull PartnerConnect Portal
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How can I get help with technical or administrative queries?
In order to get our mutual customers back on the road as quickly as possible, we offer you the opportunity to send us inquiries at any time on any subject relating to our vehicles and products. Please have relevant information such as the chassis number or contract number ready. To do this, log in to the Cargobull PartnerConnect portal and submit a new support request. Click here to register in the Cargobull PartnerConnect Portal. You also have the option of contacting our service hotlines if you have any technical questions:
Trailer service: +49 2558 81 2888
Refrigeration unit service: +49 2558 81 2588
Telematics service: +49 2558 81 1818
Cargobull Euroservice (outside our business hours): 00800 24 227 462 855 or 0032 11 30 26 52 -
Where can I find the latest service & repair instructions?
Helpful service & repair instructions can be found in the download area.
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My company details (contact details, opening hours, breakdown times, etc.) have changed. Where can I change them?To view or change your stored company data, log in to the Cargobull PartnerConnect Portal and select your account and login information. You can find out how to log in to the Cargobull PartnerConnect Portal here.
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