Service Partner World
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Here you will find everything new from the Service Partner area
Get started together now!
We are putting our intensive and long-standing cooperation with you on a new footing. We are shaping the future together and putting more power on the road for you and our customers.
The central communication platform for all Schmitz Cargobull service and support topics:
- Introduction of a ticketing tool for a digital, transparent support process
- Access to individual service-relevant vehicle data from Schmitz Cargobull speeds up diagnosis and maintenance
- Structured and guided processes facilitate the handling of repairs and maintenance
- Available in all relevant national languages
Registration for Cargobull PartnerConnect
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How can I register for Cargobull PartnerConnect?To register for the Cargobull PartnerConnect portal, all relevant employees of authorised Schmitz Cargobull Service Partners will receive a registration email.
Please click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect portal. To verify your data, you must first log in to the Cargobull Service Portal.
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How can I see if I already have a Cargobull ID?To check whether you have already created a Cargobull ID, log in to the service portal: Home page - Cargobull Parts & Services service portal (cargobull-serviceportal.de). See the note under your user name. (Button "Login Serviceportal")
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What do I have to do to apply for a Cargobull ID?If you have not yet received an invitation to create a Cargobull ID, please send us an e-mail describing the specific purpose for which you would like to use Cargobull PartnerConnect to: support.partnerconnect@cargobull.com
Once you have successfully created your Cargobull ID, you are automatically registered for the Cargobull PartnerConnect portal! For optimal use of the Cargobull PartnerConnect portal, we recommend our training courses in the CargobullCampus: CargobullCampus
To use all the advantages of Cargobull PartnerConnect, click here: https://partnerconnect.cargobull.com/
Login Cargobull PartnerConnect
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How can I log in to the Cargobull PartnerConnect portal?To take advantage of all the benefits of Cargobull PartnerConnect, click here: https://partnerconnect.cargobull.com/
Only authorised Schmitz Cargobull service partners with a Cargobull ID who are registered in the Cargobull service portal can log in to the Cargobull PartnerConnect portal. -
How can I see if I am registered in the Cargobull service portal?To check whether you are registered in the Cargobull service portal, click here.
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How can I register in the Cargobull service portal?To register as an authorised service partner for Cargobull PartnerConnect, you must first register in the Cargobull service portal. You can register here.
As an employee of our authorised service partners, you will then receive a registration email to register for the Cargobull PartnerConnect portal. Please first click on the link in the email to create your Cargobull ID, which will automatically give you access to the Cargobull PartnerConnect portal. To verify your data, you will then need to log in to the Cargobull service portal.
With Cargobull PartnerConnect, we provide the functions relevant to your various tasks as an authorized service partner in line with your needs:
Tom and Sam: “As a mechatronics technician, I am responsible for the repair and maintenance of our customer vehicles. I use the technical support to get the necessary support for trailers, telematics and the cooling unit.”
Chris: “As a clerk, I am responsible for processing and invoicing repairs and maintenance. I can claim warranties for customer vehicles and request support for commercial processing. I also have the opportunity to take on the role of Sam and Tom.”
Johanna: “As Managing Director, I am responsible for the operational workshop business. I can edit opening hours and contact details. I can also track the status of support requests and view evaluations of our warranty claims. I can also support Sam, Tom and Chris.”
Apply for warranty
Use support
Fast and uncomplicated
In order to get our mutual customers back on the road as quickly as possible, we offer you, as an authorized service partner, the opportunity to contact us at any time with inquiries about any topic relating to our vehicles and products.
Please have relevant information such as the chassis number or contract number ready. We will be happy to support you in these areas:
- Schmitz Cargobull Cooling Unit
- Telematics Schmitz Cargobull
- Trailer Administrative support
- Service Partner Contract Certificates
Manage My Account
Your account and login information at a glance
On the new Cargobull PartnerConnect portal, as an authorized service partner, you can see all your account and login information at a glance and update it yourself. Ensuring that your data is always up to date is key to providing our customers with the most accurate and relevant information available.
Identify spare parts
With the help of EPOS = Electronic Parts Documentation and Ordering System
Schmitz Cargobull has developed a system for this purpose, the EPOS = Electronic Parts Documentation and Ordering System. Spare parts can not only be identified quickly, but can also be transferred directly to the shopping basket and ordered at the click of a mouse.
When repairs are necessary, having a streamlined process for quickly finding the right spare parts is essential to minimizing downtime and ensuring efficient repairs.
Order spare parts
Reliable, fast and Europe-wide
As an authorized service partner, you can easily order the right spare part online in just a few steps. As a full-range supplier, we usually supply you with all available parts within 24 hours - these make up over 95% of the parts and components we use.
You can track the status of your delivery at any time using the shipment tracking function in the online store.
Call up trailer and service information
Quick access to all service and repair information
As an authorised service partner, you will find a wealth of information about service and repair here: video and print documentation, operating instructions, repair instructions, diagnostic software, service letters and much more.
Bill service contract services
Supported by Cargobull Repair System
In our Cargobull Repair System, as an authorized service partner, you can bill for repair and maintenance work as well as inspections that you carry out on trailers with a service contract.
All customer vehicles with a service contract are listed there with additional information on the equipment of the trailer as well as due maintenance and statutory inspections.
Not yet activated for the Cargobull Repair System?
Then contact us via: fullservice@cargobull.com
Find and book training courses
CargobullCampus: Learning Management platform
Lots of know-how with maximum flexibility: As an authorized service partner, the CargobullCampus gives you the opportunity to receive individual training and further education. We offer you technical training on Schmitz Cargobull products in various learning forms such as webinars, self-study or face-to-face events, with the greatest possible degree of spatial and temporal flexibility.
Apply as a service partner
Shape your future together with the market leader!
As an authorized service partner, you benefit from professional technical support and global cooperation. Very good spare parts conditions in conjunction with an agreed service level between the Service Partner and Schmitz Cargobull.
Would you like to become part of our Service Partner network? Contact our service team at service-net@cargobull.com
Every request is checked by the responsible Service-Net Manager. We look forward to receiving your application!
General FAQs
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How does a workshop obtain approval for the CRS system?Only our Service Partners who have concluded a workshop contract with us are approved for the Cargobull Repair System.
Contact: E-mail: fullservice@cargobull.com -
Where and how do I make a warranty claim?If you wish to make a warranty claim for a trailer, then kindly contact our central Customer Service at CWCM@cargobull.com
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Where and how can I register for workshop training sessions and which sessions are available?For information on our workshop training courses for certified service partners, please visit https://campus.cargobull.com/ or college@cargobull.com
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Where can I order spare parts?You can order spare parts in our online store in the Service portal:
https://www.cargobull-serviceportal.de
under "Trailer Parts Online" -
Where can I find CI 'Corporate Identity' equipment for Service Partners?www.cargobull-fanshop.de
Please e-mail ASM-EU.Support@cargobull.com if you do not have login details for the store -
How can I obtain help with technical questions about servicing or repair?Our Technical Service Hotline is available to you for all technical queries during our opening hours:
Trailer: +49 2558 81 2888 or sp@cargobull.com
Cooling unit: +49 2558 81 2588 or transportkaeltemaschine@cargobull.com
Contact Cargobull Euro Service on 00800 24 227 462 855 in the event of a breakdown outside of office hours.
Questions about the Cargobull PartnerConnect Portal
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How does a workshop obtain approval for the CRS system?Only our Service Partners who have concluded a workshop contract with us are approved for the Cargobull Repair System.
Contact: E-mail: fullservice@cargobull.com -
Where and how do I make a warranty claim?If you wish to make a warranty claim for a trailer, then kindly contact our central Customer Service at CWCM@cargobull.com
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Where and how can I register for workshop training sessions and which sessions are available?For information on our workshop training courses for certified service partners, please visit https://campus.cargobull.com/ or college@cargobull.com
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Where can I order spare parts?You can order spare parts in our online store in the Service portal:
https://www.cargobull-serviceportal.de
under "Trailer Parts Online" -
Where can I find CI 'Corporate Identity' equipment for Service Partners?www.cargobull-fanshop.de
Please e-mail ASM-EU.Support@cargobull.com if you do not have login details for the store -
How can I obtain help with technical questions about servicing or repair?Our Technical Service Hotline is available to you for all technical queries during our opening hours:
Trailer: +49 2558 81 2888 or sp@cargobull.com
Cooling unit: +49 2558 81 2588 or transportkaeltemaschine@cargobull.com
Contact Cargobull Euro Service on 00800 24 227 462 855 in the event of a breakdown outside of office hours.